Question 1

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription through the website, Apple’s App Store or Google Play, depending on how you subscribed. Cancelling turns off automatic renewal. You keep access until the end of your paid period, then your account returns to the free plan. To find out where to cancel, open Settings, then Billing: If you see Manage, select it to manage or cancel your subscription from the website or app you’re using. Follow the matching steps below. If you see Via Web, open the Qaf website to cancel. If you see Via App Store or Managed via App Store, cancel through Apple’s App Store on your iPhone. If you see Via Play Store or Managed via Google Play, cancel through Google Play on Android. If you don’t see Billing, check that you’re signed in to the account you subscribed with. If you still need help, email us at contact@qaf.ai. If you see Via external provider or Managed externally, or there is no management button, email us at contact@qaf.ai. Web Open the account menu (your name in the sidebar). Select Settings. Select Billing. Select Manage to open your subscription page. Select Cancel subscription. Select Continue to cancellation. Under Review your changes, check the end date, then select Cancel subscription. After you confirm cancellation, the page shows Cancels and your subscription’s end date. If the page doesn’t open, email us at contact@qaf.ai. iOS Open the iPhone Settings app. Tap your name, then Subscriptions. Tap Qaf. Tap Cancel Subscription and confirm. Apple now shows an expiry date under the subscription. You can also start in the Qaf app: open Settings, tap Billing, then tap Manage, and Apple’s subscription settings open. Apple’s guide: If you want to cancel a subscription from Apple. Android Open Subscriptions in Google Play with the Google Account you subscribed with. Select Qaf. Select Cancel subscription and follow the prompts. Google Play now shows an end date under the subscription. You can also start in the Qaf app: open Settings, tap Billing, then tap Manage, and Google Play opens. Google’s guide: Cancel, pause, or change a subscription on Google Play. Deleting the app or your account does not cancel a subscription through Apple’s App Store or Google Play. If you’re on a free trial, we recommend cancelling at least 24 hours before it ends for the App Store, or 48 hours for Google Play. Return to Qaf and open Settings, then Billing, to check your cancellation. You’ll see your end date beside Access ends, or Trial cancels if you’re on a free trial. If your subscription status hasn’t updated, email us at contact@qaf.ai. Related How does the 7-day free trial work? Is Qaf free to use? Can I get a refund on my purchase?

Question 2

Can I get a refund on my purchase?

Accepted Answer

Yes, ask for a refund where you bought Qaf Pro or Qaf Max: from us for website purchases, Apple for App Store purchases, or Google for Google Play purchases. Bought on the website: email us at contact@qaf.ai from the address on your account, and tell us the date of the purchase. Bought in the iPhone app: ask Apple at reportaproblem.apple.com. Apple’s guide Request a refund for apps or content that you bought from Apple has the steps. Bought in the Android app: ask Google at Google Play refunds. Apple and Google decide whether to approve refund requests for purchases made through their stores. A refund does not cancel your subscription. To stop the next charge, follow How do I cancel my subscription?. Related What should I do when purchases or subscription management are unavailable? Is Qaf free to use?

Question 3

How can I pay if payments from my country aren't supported?

Accepted Answer

If you cannot pay from your country, email us at contact@qaf.ai and we will look for a way to get you Qaf Pro. Tell us which country you are paying from and what happens when you try to pay. If the payment screen shows a message, include that message in your email. You can also buy Qaf Pro inside the iPhone or Android app instead of on the website. In our experience this works for many people whose card is declined on the website. The App Store and Google Play use their own payment methods; prices may vary by country and platform. Qaf does not block purchases based on your country. Related Can I gift a Qaf Pro subscription? Are lower monthly payments or country-specific prices available? What if I can’t afford Qaf Pro?

Question 4

What should I do when purchases or subscription management are unavailable?

Accepted Answer

If the Qaf app says Purchases unavailable or Plans unavailable, buy Qaf Pro on the website at qaf.ai/pricing, signed in with the same account. If Manage does not open, manage Pro in the App Store or Google Play, or email us at contact@qaf.ai for a website purchase. Buying Pro when the app says Purchases unavailable The Qaf app shows this message when your phone’s App Store or Google Play can’t start a purchase. For example, there is no internet connection, purchase restrictions (such as parental controls) are turned on, or Google Play billing isn’t available in your region. If Try again doesn’t resolve the problem, you can buy on the website. If you already pay for Pro in the App Store or Google Play, do not buy again on the website. Open qaf.ai/pricing in your phone or computer browser. Sign in with the same account you use in the app. Choose a plan, select the button to start your trial or upgrade, then pay. Pro now works in the app too. There, Settings, then Billing, shows Via Web. If your card is declined on the website, make sure it is enabled for online purchases. If it still fails, email us at contact@qaf.ai with a screenshot of the message. If you have no bank card, see Can I pay for Qaf Pro without a bank card? Managing Pro when Manage does not work You may see Subscription management is temporarily unavailable. or We couldn’t open billing. Manage the subscription in the place you bought it: Web Select Try again (or Manage again in Settings, then Billing). If the subscription page still does not open, email us at contact@qaf.ai. If Billing shows Managed via App Store, select the iOS tab above. If it shows Managed via Google Play, select the Android tab above. iOS Open the iPhone Settings app, tap your name, then Subscriptions, then Qaf. Apple’s guide: If you want to cancel a subscription from Apple. Android Open Subscriptions in Google Play with the Google account you bought Pro with, then select Qaf. If Qaf isn’t listed, switch to the Google account that bought it. If Google Play says your payment failed, you may not be able to subscribe again until the payment is fixed. Update your payment method in Google Play, or email us at contact@qaf.ai. To cancel, see How do I cancel my subscription? If the message keeps coming back, email us at contact@qaf.ai with: a screenshot of the message your phone (iPhone or Android) and its system version the email address on your account Related Why does Qaf show the free plan after I paid? How can I pay if payments from my country aren’t supported? Can I get a refund on my purchase? What features are included in Pro?

Question 5

How do I check that Qaf Pro is active?

Accepted Answer

Open Settings, then Billing, on the website or in the Qaf app. If Billing shows your plan name and a date, Qaf Pro is active. Web Open the account menu (your name in the sidebar). Select Settings. Select Billing. Your plan shows, such as Pro, Pro Annual, or Max, with a date. Mobile Select the three-line icon at the top. Select Settings. Select Billing. Your plan shows, such as Pro, Pro Annual, or Max, with a date. What Billing shows Renews and a date: Pro is active and renews on that date. Current period ends and a date: Pro is active until that date. Trial ends and a date: your free trial is active, and the paid plan starts when it ends. Trial cancels and a date: you cancelled the trial, and Pro does not renew. Access ends and a date: Pro stops on that date unless it renews. If Qaf also says Your latest payment failed., update your payment method in the place you bought Pro to keep it. Your gifted Pro access ends on and a date: you have gifted Pro until that date. Lifetime Member: you have lifetime Pro. Your subscription details are still syncing.: Qaf is still confirming your purchase. Select Check again. Try Pro or Try Pro for Free instead of Billing: Qaf sees the free plan on this account. See Why does Qaf show the free plan after I paid? Manage, or a label such as Via App Store in the app or Managed via App Store on the website, shows where you bought Pro. If your subscription details still look wrong, email us at contact@qaf.ai from your account email, with a screenshot of Billing. Check in the App Store or Google Play If you bought Pro in the app, the store shows it too. iOS Open the iPhone Settings app. Tap your name, then Subscriptions. Tap Qaf. Apple shows your plan and its renewal or expiry date. Apple’s guide, which also covers viewing subscriptions: If you want to cancel a subscription from Apple. Android Open Subscriptions in Google Play with the Google Account you used to buy Pro. Select Qaf. Google Play shows your plan and its renewal date. Google’s guide, which also covers viewing subscriptions: Cancel, pause, or change a subscription on Google Play. Related How do I cancel my subscription? When do the Pro usage limits reset? How does the 7-day free trial work?

Question 6

Why does Qaf show the free plan after I paid?

Accepted Answer

Sign in to the Qaf account you bought Pro with, then reload the website or select Restore in the app. If Qaf still shows the free plan, email us at contact@qaf.ai. Qaf Pro belongs to that one account, and Qaf can take a short time to show a new purchase. Check which account you are signed in to Open Settings, then Profile, and check Email. On the website, open Settings from the account menu. In the app, select the three-line icon at the top, then Settings. If it is not the email you paid with, sign out and sign in again: Google: choose the Google account you paid with. If Google picks another account without asking, sign out of Google first. Apple: select Continue with Apple. If you chose Hide My Email, Qaf shows an address ending in @privaterelay.appleid.com instead of your real email. Email: enter the address you used to buy Pro. If you sign in with a different email address, such as a different Google account or Apple’s Hide My Email, Qaf creates a separate free account. If you cannot sign in to the account you paid with, email us at contact@qaf.ai. Refresh your plan Web Reload the page. Open the account menu (your name in the sidebar). Select Settings. Select Billing. Your plan shows with a date. If Settings has no Billing, and the account menu shows Try Pro or Try Pro for Free, Qaf still sees the free plan on this account. If Qaf shows Your subscription details are still syncing., select Check again. Mobile Close and reopen the Qaf app. Select the three-line icon at the top. Select Settings. Select Try Pro or Try Pro for Free. Select Restore. Qaf shows Your Qaf Pro purchase was restored. If step 4 shows Billing instead, select it. If Qaf shows Your subscription details are still syncing., select Check again. No active purchases were found. means the Apple ID or Google account on this phone did not buy Pro. If you pay for Qaf Max, email us at contact@qaf.ai. Email us Email us at contact@qaf.ai if Qaf still shows the free plan, or shows We couldn’t link your store subscription to this account. Please contact support. If a payment failed, email us before you buy again so we can check it. Include: the email shown in Profile where you bought Pro: the website, the App Store, or Google Play your receipt or order number (Google Play order numbers start with GPA.) Related How do I check that Qaf Pro is active? How do I sign in to Qaf? What should I do when purchases or subscription management are unavailable?

Question 7

Can I pay for Qaf Pro without a bank card?

Accepted Answer

Not on the website. There, you can pay for Qaf Pro only with a bank card (debit or credit). We do not accept PayPal, bank transfers, money-transfer services or mobile money. If you do not have a bank card, try one of these options: You have an iPhone or Android phone: buy Pro in the Qaf app. You pay the App Store or Google Play, which in some countries also accept store balance or your phone bill. See Apple payment methods or Google Play payment methods. Someone you know has a bank card: they can buy you a Qaf Pro gift on the website and send you the link. See Can I gift a Qaf Pro subscription?. Neither works for you: email us at contact@qaf.ai from the email address on your Qaf account, and tell us which country you are in. We will look for a way to get you Qaf Pro. If the app shows Purchases unavailable, see What should I do when purchases or subscription management are unavailable?. If you have a card but the payment fails, see How can I pay if payments from my country aren’t supported?. Related Is Qaf free to use? Are lower monthly payments or country-specific prices available?

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