Why does Qaf show the free plan after I paid?
Sign in to the Qaf account you bought Pro with, then reload the website or select Restore in the app. If Qaf still shows the free plan, email us at contact@qaf.ai.
Qaf Pro belongs to that one account, and Qaf can take a short time to show a new purchase.
Check which account you are signed in to
Open Settings, then Profile, and check Email. On the website, open Settings from the account menu. In the app, select the three-line icon at the top, then Settings. If it is not the email you paid with, sign out and sign in again:
- Google: choose the Google account you paid with. If Google picks another account without asking, sign out of Google first.
- Apple: select Continue with Apple. If you chose Hide My Email, Qaf shows an address ending in @privaterelay.appleid.com instead of your real email.
- Email: enter the address you used to buy Pro.
If you sign in with a different email address, such as a different Google account or Apple’s Hide My Email, Qaf creates a separate free account. If you cannot sign in to the account you paid with, email us at contact@qaf.ai.
Refresh your plan
Web
- Reload the page.
- Open the account menu (your name in the sidebar).
- Select Settings.
- Select Billing. Your plan shows with a date.
If Settings has no Billing, and the account menu shows Try Pro or Try Pro for Free, Qaf still sees the free plan on this account. If Qaf shows Your subscription details are still syncing., select Check again.
Mobile
- Close and reopen the Qaf app.
- Select the three-line icon at the top.
- Select Settings.
- Select Try Pro or Try Pro for Free.
- Select Restore. Qaf shows Your Qaf Pro purchase was restored.
If step 4 shows Billing instead, select it. If Qaf shows Your subscription details are still syncing., select Check again. No active purchases were found. means the Apple ID or Google account on this phone did not buy Pro. If you pay for Qaf Max, email us at contact@qaf.ai.
Email us
Email us at contact@qaf.ai if Qaf still shows the free plan, or shows We couldn’t link your store subscription to this account. Please contact support. If a payment failed, email us before you buy again so we can check it. Include:
- the email shown in Profile
- where you bought Pro: the website, the App Store, or Google Play
- your receipt or order number (Google Play order numbers start with GPA.)