What should I do when purchases or subscription management are unavailable?
If the Qaf app says Purchases unavailable or Plans unavailable, buy Qaf Pro on the website at qaf.ai/pricing, signed in with the same account. If Manage does not open, manage Pro in the App Store or Google Play, or email us at contact@qaf.ai for a website purchase.
Buying Pro when the app says Purchases unavailable
The Qaf app shows this message when your phone’s App Store or Google Play can’t start a purchase. For example, there is no internet connection, purchase restrictions (such as parental controls) are turned on, or Google Play billing isn’t available in your region.
If Try again doesn’t resolve the problem, you can buy on the website. If you already pay for Pro in the App Store or Google Play, do not buy again on the website.
- Open qaf.ai/pricing in your phone or computer browser.
- Sign in with the same account you use in the app.
- Choose a plan, select the button to start your trial or upgrade, then pay.
Pro now works in the app too. There, Settings, then Billing, shows Via Web.
If your card is declined on the website, make sure it is enabled for online purchases. If it still fails, email us at contact@qaf.ai with a screenshot of the message. If you have no bank card, see Can I pay for Qaf Pro without a bank card?
Managing Pro when Manage does not work
You may see Subscription management is temporarily unavailable. or We couldn’t open billing. Manage the subscription in the place you bought it:
Web
- Select Try again (or Manage again in Settings, then Billing).
- If the subscription page still does not open, email us at contact@qaf.ai.
If Billing shows Managed via App Store, select the iOS tab above. If it shows Managed via Google Play, select the Android tab above.
iOS
Open the iPhone Settings app, tap your name, then Subscriptions, then Qaf.
Apple’s guide: If you want to cancel a subscription from Apple.
Android
Open Subscriptions in Google Play with the Google account you bought Pro with, then select Qaf.
If Qaf isn’t listed, switch to the Google account that bought it.
If Google Play says your payment failed, you may not be able to subscribe again until the payment is fixed. Update your payment method in Google Play, or email us at contact@qaf.ai.
To cancel, see How do I cancel my subscription?
If the message keeps coming back, email us at contact@qaf.ai with:
- a screenshot of the message
- your phone (iPhone or Android) and its system version
- the email address on your account